Position Summary:

Reporting to the Director of Member Experience, the Specialist, Member Experience will support and execute unified, strategic communication plans for key governance, policy, commercial, and global program areas. The Specialist, Member Experience will help to ensure consistent member experience and satisfaction in trade show presence, meetings, and events. This position will also be responsible for creating editorial and social media content across all Member Experience program areas.

Duties and Responsibilities:

• Assist with creating and maintaining communication strategies for Member Experience programs
• Liaise with internal teams to ensure a unified, cohesive message and visual experience for member communications and events
• Write content for printed materials, e-newsletters, social media outlets, and website
• Serve as co-staff liaison to the Communities of Interest Committee
• Coordinate Member Experience presence at trade shows, identify show goals, and communicate logistics with staff
• Serve as staff liaison to designers, printers, and other vendors or internal teams to produce marketing materials
• Coordinate timelines and manage workloads to meet approved deadlines
• Track member satisfaction metrics across all member experience touchpoints

Qualifications:

• 3-5 years of marketing, communications, or journalism experience in a similar role
• Excellent project management, organizational, and prioritization skills
• Highly collaborative, with strong interpersonal skills to work effectively with multiple teams
• Ability to adhere to tight deadlines and execute projects from beginning to end
• Polished written and verbal communication skills, with attention to accuracy and understanding of audience
• High level of proficiency with Microsoft Office—Outlook, Excel, Word, and PowerPoint
• Ability to think in innovative ways to find solutions to problems

Organizational Overview:

The National Association of REALTORS® (NAR) is a team of professionals dedicated to providing world-class service to over 1.5 million REALTORS® working in the United States and around the world. The real estate industry is fast-paced and fast-changing--each year, our members participate in the sale, lease, and management of billions of dollars in real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation.

It is our mission to empower REALTORS® as they preserve, protect and advance the right to real property for all. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options. Our most successful employees are committed to our Core Values, which are: