Position Summary:

The Vice President, Association Engagement provides guidance to a team of relationship managers and leads the strategic oversight of NAR’s Association Executive (AE) outreach efforts by identifying and cultivating relationships with Local and State REALTOR® associations.  The successful candidate excels at stakeholder management and has a proven track record of building programs and initiatives to meet changing stakeholder needs.

Duties and Responsibilities:

• Motivate and inspire team to excel by fostering a culture that promotes communication, feedback, sharing, trust, commitment, and professional growth.  Create team performance metrics that ensure accountability to meeting goals and expressing NAR's core values.
• Establish new AE relationships, oversee the onboarding process, and ensure a smooth learning journey into understanding the Realtor organization at the national level.
• Operationalize NAR’s high-touch communication protocols for regularly communicating with AEs through meetings, calls, emails, and other in-person connections to foster trust and collaboration.
• Work with internal communications team to produce and deliver up-to-date NAR documentation and talking points for dissemination across each region in a timely fashion.
• Maintain deep understanding of NAR policies and offerings and manage the connection of Association Leaders with NAR VPs through the Outreach Programs.
• Innovate new ways of communicating and delivering NARs services to the AE community.
• Identify and understand AE needs, goals, and challenges and work with cross-functional partners to provide meaningful and appropriate solutions and services.
• Be the first voice in addressing AE concerns, resolving issues efficiently, and managing complaints effectively.
• Develop a cadence for regularly soliciting both quantitative and qualitative AE feedback in order to uncover trends, identify areas for improvement and enhance the AE experience.
• Work closely with other NAR AE relationship managers and regional vice presidents, and research, communications, member experience, marketing, advocacy, legal, and innovation teams to deliver high-quality AE service.
• Manage within team budget to ensure strong fiscal responsibility
• Other duties, as assigned.

Qualifications:

• 10+ years working in real estate or account management adjacent roles
• Demonstrated experience developing customer and brand building strategies or related experience
• 10+ years leading high performing teams and working in complexed and matrixed organizations
• Deep understanding of creating compelling customer journeys
• Demonstrated experience building relationships and networks to create buy-in
• Exceptional communication and influencing skills—verbal, written, and presentation
• Ability to travel up to 50%

NAR provides comprehensive benefits including health/dental/vision insurance.

Organizational Overview:

The National Association of REALTORS® (NAR) is a team of professionals dedicated to providing world-class service to over 1.5 million REALTORS® working in the United States and around the world. The real estate industry is fast-paced and fast-changing--each year, our members participate in the sale, lease, and management of real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation.

It is our mission to empower REALTORS® as they preserve, protect and advance the right to real property for all. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options. Our most successful employees are committed to our Core Values, which are:
 

Putting members first
Leading change
Advancing diversity and inclusion
Giving respect
Collaborating
Communicating