Position Summary:

Reporting to the Director of Dues Compliance and REALTORS® Relief Foundation Services, the Dues Compliance Specialist will be responsible for the collection of REALTOR® dues owed to NAR from the Local Associations.  The ideal candidate will establish collaborative relationships for the purpose of providing support and educating the Local and State Association Executives and their staff on NAR dues policy and procedures.  Equally important is ensuring immediate response to inquiries and delivering exceptional customer service to our local and state association partners.

Duties and Responsibilities:

• Ensure dues payment compliance from 1,100 Local and State Associations
• Respond to over 120 calls and emails per week during high-volume month of April.
• Educate Association Executives and staff on NAR dues policy and procedures
• Resolve payment and balance owed discrepancies
• Prepare dues delinquency reports as needed
• Prepare written communications in response to sensitive dues payment policy matters
• Conduct in person and virtual NAR dues compliance training sessions
• Collaborate with Accounts Receivable, IT and M1/Ecommerce teams
• Assist with weekly, month-end accounting and year-end audit inquiries
• Other duties as assigned

Qualifications: 

• 3-5 years experience in collections, policy compliance and analytical review of aging reports.
• High attention to detail, ability to multi-task, and meet deadlines in a dynamic, fast-paced team environment
• High level of proficiency with Microsoft Office -- Outlook, Excel, Word and PowerPoint
• Exceptional communication skills-- verbal, written, and presentation
• Strong customer relations and interpersonal skills with a high level of response to all inquiries
• Excellent project management, organizational, and prioritization skills
• Experienced at working independently and in a team-oriented collaborative environment

Organizational Overview:

The National Association of REALTORS® (NAR) is a team of professionals dedicated to providing world-class service to over 1.5 million REALTORS® working in the United States and around the world. The real estate industry is fast-paced and fast-changing--each year, our members participate in the sale, lease, and management of billions of dollars in real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation.

It is our mission to help REALTORS® navigate that change and thrive in their careers. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options. NAR is certified as a Great Place to Work®. Our most successful employees are committed to our Core Values, which are: