Location: This position can only be located in Chicago, IL or Washington, DC 

Position Summary:

As a part of the Human Resources team, the Director of Learning, Development and Engagement will design, implement, and manage comprehensive development programs and strategies for 350+ staff that enhance employee growth, satisfaction, and retention. This role will be responsible for fostering a positive, engaging workplace culture, and ensuring alignment with NAR’s overall business objectives.

Duties and Responsibilities:

Learning Programs - Development and Delivery:

• Design and implement innovative and effective training programs and curricula that address skill gaps and promote continuous learning.
• Utilize a variety of training methodologies, techniques, and platforms (e.g., e-learning, workshops, seminars, and on-the-job training) to meet diverse learning needs.
• Support the development of leadership development programs to build management capabilities and prepare future leaders.
• Manage the creation and implementation of employee engagement initiatives, including recognition programs, employee surveys, and wellness programs.
• Develop and manage mentoring and coaching programs to support employee growth.
• Support effective utilization of existing performance management systems that support employee development and organizational goals.
• Stay current with industry trends and best practices in training and development to ensure programs are current and effective.
• Manage the budget for learning and engagement programs, ensuring cost-effective use of resources.

• Collaboratively identify engagement and training needs to inform the development of tailored learning and engagement solutions.
• Work closely with subject matter experts to ensure training and engagement content is accurate and relevant.
• Foster a positive workplace culture through initiatives that promote diversity, equity, inclusion, and a sense of belonging.
• Cultivate engagement through internal communications, events, and activities that support a collaborative and motivated workforce.
• Communicate effectively with all levels of the organization to promote development and engagement initiatives.
• Act as a champion for employee feedback, utilizing surveys and other tools to gauge employee satisfaction and address concerns

• Develop and track key performance indicators (KPIs) to measure the effectiveness of development and engagement programs.
• Create monthly/quarterly reports and provide insights on the impact of these programs and suggest improvements based on data analysis.
• Other duties, as assigned.

Qualifications:

• At least 7-10 years of experience in employee development, engagement, training or related HR roles.
• Strong understanding of adult learning principles, instructional design and delivery, trends, and training evaluation methodologies.
• Proven history of designing and implementing successful development and engagement programs.
• Strong understanding of current best practices in employee development, performance management, and employee engagement.
• Excellent communication, and interpersonal skills.
• Ability to think strategically and execute tactically.
• Proficiency in HR and learning software, platforms, and tools.

Organizational Overview:

The National Association of REALTORS® (NAR) is a team of professionals dedicated to providing world-class service to over 1.5 million REALTORS® working in the United States and around the world. The real estate industry is fast-paced and fast-changing--each year, our members participate in the sale, lease, and management of billions of dollars in real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation.

It is our mission to empower REALTORS® as they preserve, protect and advance the right to real property for all. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options. Our most successful employees are committed to our Core Values, which are: