Position Summary:
Member Service Coordinator reports to Director, Designations and Certifications, Member Development, and provides exceptional customer service to members.

Number of Vacancies: 2

Duties and Responsibilities:

• Manage, prioritize and respond to inquiries and requests from members and course sponsors
• Answer phones and respond to emails regarding designations and other credentials as assigned
• Maintain continuous open lines of communication with team to resolve issues and concerns
• Assist members, students and designees in understanding the process and benefits of earning the designations
• Provide assistance on processing credit cards and checks, and liaise with finance on income batches to make sure all payments are recorded in the database (RAMCO)
• Perform daily updates on members’ records as necessary including students, class rosters, phone call logs, application payments and course information while monitoring technical issues
• Resolve issues with returned mail
• Promote NAR designations and certifications by traveling to trade shows and conference as assigned (2/year)
• Other duties, as assigned

Qualifications:

• 2-5 years of relevant experience
• Results-oriented with high attention to detail, and ability to multi-task and meet deadlines in a dynamic, fast-paced team environment
• Ability to think in innovative ways to find solutions to problems
• Proficiency with Microsoft Office—Outlook, Excel, Word and PowerPoint
• Exceptional communication skills—verbal, written, and presentation
• Strong customer relations and interpersonal skills with a high level of responsiveness to all inquiries
• Database entry, management and reporting skills