Position Summary:

The REALTOR Association Management System Co-Operative (RAMCO) is seeking a new team member advise and guide a wide variety of associations by ensuring they gain business value from Dynamics CRM. This position will serve as a trusted point of contact for RAMCO’s key customers throughout the customer lifecycle, including onboarding, adoption and in-depth training. Your role is specifically will challenge you to take complex tasks and break them into instructional sets that are easy for lay users to understand.

Duties and Responsibilities:

• Analyze existing training content and identify areas for improvement
• Design learning objectives for new and existing RAMCO users
• Leverage best practices and share knowledge between customers
• Create digital course content to onboard new users and existing users
• Craft learning paths that appeal to the different roles within a REALTOR association
• Design assessments (quizzes, activities, etc) that gauge user comprehension of the material
• Host regular online training sessions, multiple times per week, for new and existing RAMCO users
• Assist with onsite implementation of new RAMCO associations, as-needed
• Maintain project documentation and course folders
• Research and recommend additional methods of instruction based on new capabilities in online learning
• Other duties, as assigned

Qualifications:

• 3+ years experience with Microsoft Dynamics CRM (2016 or later)
• 3+ years experience designing course material for large, cross-functional software or similar topic
• 3+ years experience creating assessments to gauge learning retention and effectiveness
• Hands-on experience with Learning Management Systems (LMS) and experience with at least one current LMS for designing online courses
• Basic screen-capture, video recording and editing ability (record and edit screencast for time and clarity)
• Basic HTML knowledge (formatting, embedding digital content)
• Basic CSS knowledge (editing classes, applying styles)
• Ability to write clear and concise instructional material
• Exceptional communication skills—verbal, written, and presentation
• Strong customer relations and interpersonal skills with a high level of response to all inquiries
• Ability to travel for up to 5 days at a time

Organizational Overview:

The National Association of REALTORS® (NAR) is a team of professionals dedicated to providing world-class service to over 1.5 million REALTORS® working in the United States and around the world. The real estate industry is fast-paced and fast-changing--each year, our members participate in the sale, lease, and management of billions of dollars in real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation.

It is our mission to empower REALTORS® as they preserve, protect and advance the right to real property for all. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options. Our most successful employees are committed to our Core Values, which are: