JOIN OUR TEAM >> Manager, Human Resources
Manager, Human Resources
Title:Manager, Human Resources
Location:Washington, DC
Group:Talent Development and Resources

Position Summary:
The National Association of REALTORS® (NAR) is in search of a Human Resources Manager to join the team. This role reports to the Director of Human Resources, and is based in the Washington, DC office. NAR is an employee-focused association of 350 employees with a commitment to creating an environment that supports a strong “work/life balance” culture. NAR offers, some remote work, flexible hours and an extremely competitive compensation/benefit program. One critical aspect of the Human Resources Manager role is the recruitment of top talent to support both the Chicago and DC markets. If you are optimistic, collaborative, autonomous and you have a passion for recruitment, this position may be the perfect fit for you. Please consider applying to learn more about NAR.

Duties and Responsibilities:

Recruitment— Recruits for positions in the Chicago and DC offices

  • Provide direction to and work with Coordinator on open positions; answering general questions, resolving recruitment related issues and ensuring positions at NAR are filled in a timely manner
  • Develop recruitment plan with hiring manager and coordinate all aspects of searches
  • Prepare position posting notice for internal and external posting
  • Post open positions on in-house Applicant Tracking System
  • Responsible for full-cycle recruitment process: Screen resumes; conduct initial interviews; make recommendations to hiring manager; conduct reference checks; make salary recommendation; deliver offer; consistent and timely communication
  • Identify suitable recruitment sources for advertising each position on the basis of data collected on response rates, costs, timing, and preference of the hiring manager
  • Build and maintain relationships with external agencies and partners to attract and recruit top and diverse talent
  • Prepare and maintain recruitment tracking reports including headcount, targeted outreach, EEO, and disability reporting
  • Identify salient elements of the position description to include in position announcement to advertise position
  • Perform due-diligence in reaching appropriate salary offer; determine need for further negotiation on salary with candidates
  • Identify and present options to Director to resolve any issues impeding the recruitment process

New Employee Onboarding

  • Serve as representative in the delivery of HR component of the orientation for new employees
  • Schedule dates for onboarding sessions based on understanding of current staff imperatives
  • Provide onboarding forms to new employees; assist employees with completion of employment documents, provide information regarding NAR benefits, policies, and procedures, respond to questions, collect and review forms for completion
  • Prepare onboarding tools and communicate with other Groups (Finance, Payroll, IT)
  • Identify enhancements to the onboarding program and maintain updated materials
  • Convey critical information in delivery of Benefits and Cultural components of the onboarding process
  • Follow-up with new hires daily, weekly, and monthly during first 90 days to ensure acclimated to NAR; resolve any questions from new hires and escalate to the Director as needed
  • Complete all new hire paperwork in accordance with state and federal laws and NAR practices


  • Manage STD and FMLA process for DC and RPR staff - prepare relevant documents and ensure information is sent to appropriate parties
  • Monitor and track leaves of absence
  • Respond to general benefit questions from staff; review escalated questions with Director and Chicago staff
  • Conduct exit interviews with terminating employees to convey status of benefits and instructions about continuation and close-out options
  • Review and update benefits material in collaboration with the HR Chicago team and recommend enhancements to promote understanding and simplicity

General HR Administration

  • Perform a variety of tasks to support and refine administrative systems in HR
  • Create, maintain and post content on NAR’s intranet—NAR Connect
  • Provide timely HR “customer” support to staff on NAR policies and procedures
  • Access and maintain accurate staff information on HRIS system; run reports from HRIS as requested
  • Ensure PCN’s and other payroll related documents are submitted timely to HR-Chicago so they can be forwarded to payroll for prompt processing
  • Respond to managers and employees concerning payroll documentation including how to complete forms, timing and payroll cut-off dates, etc.
  • Reconcile and code HR related invoices for payment
  • Maintain all office-wide hardcopy and shared drive files, records of purchases, orders, vendor agreements, service agreements, subscriptions, and contracts
  • Provide HR administrative support on other projects, as assigned


  • 5 - 7 years of Human Resources experience with strong recruitment experience
  • Bachelor's Degree, PHR/SHRM certification preferred
  • Knowledge of federal and state employment laws and regulations
  • Experience managing multiple projects concurrently, demonstrating a sense of urgency, and results orientation
  • Exceptional communication skills—verbal, written, and presentation
  • Strong customer relations and interpersonal skills with a high level of response to all inquiries
  • Strong professional maturity and judgment; Ability to handle confidential information with discretion; Ability to deliver difficult messages
Organizational Overview:

The National Association of REALTORS® (NAR) is a team of professionals dedicated to providing world-class service to over 1.3 million REALTORS® working in the United States and around the world. The real estate industry is fast-paced and fast-changing--each year, our members participate in the sale, lease, and management of billions of dollars in real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation.

It is our mission to help REALTORS® navigate that change and thrive in their careers. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options. Our most successful employees are committed to our Core Values, which are:

Putting members first
Leading change
Giving respect

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